We invite your questions and comments about our site and our products. Make sure to consult our Frequently Asked Questions (FAQs) as some of your questions may be answered there. Here’s how to get in touch with us.
ONLINE STORE 100% SATISFACTION GUARANTEED POLICY
If you have any issue with your perishable product shipment you must contact us within 7 days after receipt. Due to the perishable nature of our products, they cannot be returned. We will gladly refund or replace a package that was not delivered or was delivered in poor condition. The following reasons are not covered under our refund policy:
- Incorrect address provided or refusal of delivery
- Late delivery due to incorrect address
The best way to report an issue is to send an email to customer service at [email protected] with your first and last name, your order number, a short description of the issue and pictures if applicable. For crab sizing issues, please send photos of the crabs next to the ruler included in the box, clearly showing the measurement.